Originally posted by Dark Black
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If you've been with them 14 years and generally been happy, then personally I think stick with them a bit longer. The last couple of years have been a bit crazy for us all, IR35 changes, Brexit, and Covid. Probably all accountancy firms are offering at least slightly worse sevice than they were a couple of years ago due to all these curveballs thrown at us. However some will have adapated better/be coping better than others.
Fingers crossed we'll have a bit of stability soon, and perhaps your accountant's service will improve back to what it was before. If not, and it does seem a downward trend that's continuing ever downward, then different story, and yes, moving would be the sensible option.
I guess from years of reading this forum, there's two different things that often get blurred:
1) rubbish accountancy firms, that are slow at everything, make lots of mistakes, charge the earth. They're not interested in improving. They rely on client lethargy or assuming "they're all as bad as each other" to keep them in business. Anyone with one of these firms should leave ASAP.
2) good accountancy firms, that are inevitably still human, so sometimes mistakes are made/have temporary staffing issues/whatever. When contractors grumble about their accountants on this forum, there's inevitably a bunch of "ditch them, the useless gits" responses. Nobody's perfect, and I think sometimes giving the benefit of the doubt/a second chance is warranted.
Down to you to decide whether your situation is closer to the former or latter!
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