HMRC is an ADMINISTRATOR.
Their duty of care extends only so far as the administration of the system. If they maladminister they are held to account. Check their Ombudsman reports and you'll see how high that hurdle is, but some do get over it. Check especially where HMRC is guilty of pursuing some people based on an Inspector's judgement of a taxpayers character. In other words a personal vendetta. Fair number of cases where this is found to be true.
Some years ago I asked how many HMRC people had been dismissed based on this finding.
I was told this was restricted information. (I just bet it is!!)
Anyway, the duty of care to ensure that the rules operate for the good of the people, rests with Parliament. They are not entirely immune from charges of breach of that duty (rubbish unarmoured Landrovers killing our boys in Afganistan comes to mind) but the hurdle is exponentially higher than the administrative breach.
It's frustrating, maddening and grossly unfair but my advice here is put that behind you or use it to drive forward and not look back.
Their duty of care extends only so far as the administration of the system. If they maladminister they are held to account. Check their Ombudsman reports and you'll see how high that hurdle is, but some do get over it. Check especially where HMRC is guilty of pursuing some people based on an Inspector's judgement of a taxpayers character. In other words a personal vendetta. Fair number of cases where this is found to be true.
Some years ago I asked how many HMRC people had been dismissed based on this finding.
I was told this was restricted information. (I just bet it is!!)
Anyway, the duty of care to ensure that the rules operate for the good of the people, rests with Parliament. They are not entirely immune from charges of breach of that duty (rubbish unarmoured Landrovers killing our boys in Afganistan comes to mind) but the hurdle is exponentially higher than the administrative breach.
It's frustrating, maddening and grossly unfair but my advice here is put that behind you or use it to drive forward and not look back.
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