Phone companies & House moving

[scooby]

It's all down to there being multiple re-sellers involved in the telecoms market.

Your disconnection/reconnection is handled by Sky telling BT about the move, then the order is processed and BT tell Sky it's in place.

The broadband order is processed separately, again Sky request it, then BT check the line is suitable (and don't assume it will be just because you've moved 80yds).

Once the check is completed BT can tell Sky who then gives the go ahead to their engineers to provide BB.

Here's the rub. Because there was once a direct connection between BT Retails and BT Openreach orders between the two could be processed within seconds. I could, back in the day, get a phone line on before the person requesting it got back from the phone box they called me from. Nowadays there is a three day lead time to do the same thing. This is so BT Retail CAN'T use the system connectivity to give them an advantage over companies who have to 'place' orders in a less direct fashion.

It's called progress.

Already been made aware that my BB speed will drop from 3mb to approx 1.2mb if lucky, but expect 300kbs... FTTC upgrade happening this month, so will be ordering that as soon as is available!

[bless 'em all]

Do you have a business contract with BT?
If so this could be the problem, last time we moved from a house where we had a BT Business line to a house that had a BT residential line.

Apparently they are 'different' *cough* bollocks *cough* and so a 'new line' had to be installed. Took the installer about 15 minutes to do it too, when they finally turned up. Well justified the 120 quid charge.
Thankfully he ballsed it up which lead to the internet connection dropping every 10 minutes so we got a full refund.

I'm so glad I don't work for that shower of sh1te anymore.

[scooby]

That sounds like complete BS. There are separate clusters at exchanges, and you can't xfer a number between them, but if the pairs in the same DP they've probably come via the same PCP and SCP.

It sound like Sky either can't or won't handle your request.

Thats my point!!

Do you have a business contract with BT?
If so this could be the problem, last time we moved from a house where we had a BT Business line to a house that had a BT residential line.

Apparently they are 'different' *cough* bollocks *cough* and so a 'new line' had to be installed. Took the installer about 15 minutes to do it too, when they finally turned up. Well justified the 120 quid charge.
Thankfully he ballsed it up which lead to the internet connection dropping every 10 minutes so we got a full refund.

No, new house has BT line and the vendor uses BT for BB etc. I wont buy direct from BT any more, bad experiences in the past put me off.

I'm so glad I don't work for that shower of sh1te anymore.