Originally posted by Lucifer Box
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Damn you beat me to it! -
If the service that these companies offer is so brilliant, why do you need to telephone or email them?Comment
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Ouch
Yes - upgrade did not go aswell as expected. Weeks of UAT and parallel running but software did not perform in live (yes we did pre production tests) as well on live volumes.
Phones back on and working hard to get it sorted.
Why this time of year? - Mid year conversion of payroll and accounts was less attractive.
We have tried to be honest and open about it and normal service is being restored.
Jon
ps. We used a UK software consultancy who did use some contractors!Comment
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You should have asked your own contractors - you have your own resource pool that would not have charged as much as a large consultancy.Originally posted by ParasolService
At least you have the courage to admit your mistakes or that of your supplier. The mistake seems to be on the parallel running which cannot have been that parallel - you should only have to turn the old system off which should not effect the new. It sounds like you had to deploy the new again and it did not deploy that well. In all cases there should have been a rollback plan, I think you need to have a word with the consultancy who have let you down badly twice - not running in parallel properly, and not having a rollback plan.Comment
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How did I guess!Originally posted by ParasolService
Insanity: repeating the same actions, but expecting different results.
threadeds website, and here's my blog.
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I was "forced" to them by Hays - I don't have enough contract work to justify limited as an option - heavy family commitments, mean I have to work very locally during term time, and Hays operate a PSL umbrella list, with most of the other companies high on the dodgy list! I have had real issues with Parasol - mainly them telling me (when they bother to reply) that they are right and I am wrong. Even when I send them a link from Hectors website telling them the opposite! I still have a payroll query from the start of April, that no-one can be bothered to answer - apart from telling me they are right & I am wrong - though I got an accountant friend to check my logic
Online chat is still off-line, as it has been all this week. Most of the people I have spoken to on the phone over the past three months have been useless, and rude, with the exception of one, who is super.
Don't want to do work though them, just have to!Comment
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That amounts to charging you a fee for finding you work which goes against the Employment Regulations.Originally posted by dminiComment
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Still can't get through to them
I've been trying to ring them all day, Phone either rings once and then cuts off or you get the usual 'Your Call is important to use' rubbish and no answer.
It would be niced to be paid, especially as they've had the money since the 13th...Comment
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Indeed - I leave the details to the IT Team - I know the consultancy has been working very hard to sort it. Not fundamental issues I am glad to report, combination of software and process in live not matching as designed nor tested.At least you have the courage to admit your mistakes or that of your supplier. The mistake seems to be on the parallel running which cannot have been that parallel - you should only have to turn the old system off which should not effect the new. It sounds like you had to deploy the new again and it did not deploy that well. In all cases there should have been a rollback plan, I think you need to have a word with the consultancy who have let you down badly twice - not running in parallel properly, and not having a rollback plan.Comment
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I have finally lost my temper with them today and have decided to leave. They have completley lost any idea of how to provide customer service - I have been on hold for over 2 hours today and sent six emails - no answer to any of them. Getting paid each week on time is like entering the lottery - very, very upset with Parasol.Comment
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