Originally posted by MarillionFan
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I've worked on ITSM systems, but TBH I've always tended towards more technical work than the installation / configuration / customization of standard packages, i.e. integration and B2B stuff with outsourcing partners, troubleshooting platform issues, performance tuning etc. Which is, in retrospect, a mistake as there seems to be a lot of install & configure work about at the moment and I'm a bit lacking in experience of that side of it.
I was thinking of doing an ITIL foundation badge on the off chance it would help me pick up some work. Not sure if my "IT service management version 2.1b" covers everything I'd need to know though. Anyone know how much the exam costs?
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