Flight disruption and compensation

[SupremeSpod]

JAL have a specific clause that won't payout. Just in case.

Cagey slitty-eyed yellow Bastards!!
Acts of God AND Acts of Godzilla eh?

ftfy

[Sysman]

In the end, I filed a claim online in the small claims court. BA immedaitely offered me £300 in vouchers, but I was on holiday when they made the offer and the time limit they had provided ran out. I came back from holiday to find a cheque for the full £470 waiting for me - they still maintain they were in the right, but it wasn't worth their while to argue it in court where it would set no legal precedent.

I once took BA vouchers instead of cash because they were offering more. It turned out not to be such a generous offer when getting back to the UK to cash them in would have cost too much in time off.

[TheFaQQer]

I once took BA vouchers instead of cash because they were offering more. It turned out not to be such a generous offer when getting back to the UK to cash them in would have cost too much in time off.

I've taken BMI vouchers before when I got bumped, because they paid twice the amount in vouchers than they did in cash and I was flying every week with them so was going to spend the money anyway.

[Lumiere]

You should be able to claim if you are an EU citizen and your flight is delayed by more than 5 hours. You should get food and accomodation but no extra 'inconvienience' money. If you ask for a refund instead of rerouting you wouldn't be entitled to any accomodation/food costs after you got the refund.

Does it apply to UK-UK flights ?

What is the difference between a delayed and a cancelled flight (e.g. one of my flights this winter was definitely cancelled because of snow, but the insurance company argues it was a delayed flight as I then rebooked another flight in two weeks with the same airline)?

[lje]

Does it apply to UK-UK flights ?

What is the difference between a delayed and a cancelled flight (e.g. one of my flights this winter was definitely cancelled because of snow, but the insurance company argues it was a delayed flight as I then rebooked another flight in two weeks with the same airline)?

Sorry - I don't know the answer to this.

[TheFaQQer]

Does it apply to UK-UK flights ?

Yes - any flight that has departs from, or lands in an EU country is covered

What is the difference between a delayed and a cancelled flight (e.g. one of my flights this winter was definitely cancelled because of snow, but the insurance company argues it was a delayed flight as I then rebooked another flight in two weeks with the same airline)?

Your flight wasn't delayed - it was cancelled and you then rebooked on a different flight, albeit with identical times.

There is some good information on the EU regulations (which is perhaps irrelevant to your argument with the insurance company) on Wikipedia. When I was arguing with BA, I made sure I had a printed copy of the regulations in front of me to make sure that I was in the right.

[TheFaQQer]

If you think you might have a case, and can't be bothered to argue it, then euclaim.co.uk can fight it for you, but IIRC they take 30% of what they recover.

When I sued BA, the case was so clear cut that it wasn't worth handing over 30% to them.

There is an article about them in the Guardian from 2008 here.