BA strikers to lose travel perks

[original PM]

How do you know that they are "smug flipwits?" It is interesting how unions put their own demands before services to the customers, whereas the management clearly do not.

Oh come now DA i know you do not believe that senior management will put customer service ahead of profits

they will treat the customer as badly as they can get away with

the key is not to give good customer service the key is to give the customer service at a level that means that dealing with the complaints will be more cost effective than upping your service levels in the first place.