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Stick with it and use the time as experience to know how systems work through to the end user. If you don’t know what goes on in first line support how can you be or become a consultant. You can easily forget by being too long in the back room. There are too many IT specialists who ignore what systems are all about. When PM a project I make a point of visiting a selection of end users before and after.
I bet they're overjoyed to see you.
You can lead a fool to wisdom but you can't make him think.
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