Originally posted by original PM
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In the past there used to be a paper trail where the claiming company got the DD form from the customer (parts A+B), they then sent it to the customers bank who kept Part B, set up the DD and checked the signature on the form. Part A was then sent back to originating company which when received allowed them to claim money from the DD.
Now any DD company can just set one up and claim. The DD Indemnity Scheme then covers the complaints received.
Shed loads of back offices jobs gone as the number of complaints per number of DDs collected is minute.
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