Service in this country

[Platypus]

A few companies are trying this on now, where they direct you to the manufacturer - Comet being a prime example.

MISCO have been doing this for a while.

But at this stage you should be able to get them under the distance selling regs. Don't let time elapse because your rights seem to thin with time.

Lots of template letters on the net for distance selling regs.

Ah... I wonder if they apply to businesses?

Misco service is tulipe these days. Used to be excellent (10 yrs ago)

[minestrone]

Maybe don't phone up and describe the problem. Just phone up and say you need to return it, or even post it and then phone them to let them know.

That is what I did; they just never gave me my money back until I threatened them with court action

[expat]

Just don't buy from crap companies, even if the price is low. Make them the next on the Woolworth's List.