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I think one problem is that there are hordes of "plan B" net trader wannabees, supply chain parasites you might say, who have no stock of their own but fulfil their customers' orders by ordering the articles themselves, sometimes perhaps over the net like their customers, and making a small mark up! The trick is to find "primary" suppliers.
It seems you're correct. I called the number on the website shortly after 10am and the guy on the other end took a while to realise he was running a garden equipment supply business following his initial greeting of "Hello?"
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