Originally posted by backagain
However, in my experience it's not just the simple stuff that's outsourced, it's everything, despite the obvious inability of the outsource company to provide the required skills. That's the problem, and that's why the service being provided is so poor. They think they can do the job, but soon find that they can't.
It will come full circle, clients will start losing patience with the offshore companies, then they'll bring it all back onshore. Just like with call centres. It's now a big USP to say "UK call centres only". Ironically, one of the banks that advertise that was among the first to use offshore call centres - Nat West.
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