MBNA Credit Card shambles

[Flubster]

Eh? what are you banging on about?

The 'hysterical' women. Wordplay...sorry, IGMC.

[zathras]

You think that is bad enough.

Had a call from someone with a thick Indian accent calling me about MBNA and he proceeded to ask me security questions;

Me: 'Which account are you calling about?'

Drone: I cannot tell you.

Me: Well I can't tell you the security details, until you tell me which account you are calling about.

Drone: I cannot tell you.

This went on for ages. I even asked for his supervisor and he told me he was the supervisor! (Beejeezus, God give me strength)

This went on for sometime until I eventually told him I would call MBNA myself.

[Euro-commuter]

You think that is bad enough.

Had a call from someone with a thick Indian accent calling me about MBNA and he proceeded to ask me security questions;

Me: 'Which account are you calling about?'

Drone: I cannot tell you.

Me: Well I can't tell you the security details, until you tell me which account you are calling about.

Drone: I cannot tell you.

This went on for ages. I even asked for his supervisor and he told me he was the supervisor! (Beejeezus, God give me strength)

This went on for sometime until I eventually told him I would call MBNA myself.

Why on earth do people give out answers to "security" questions to someone unidentified, unidentifieable, and unwilling to be specific, on an unsolicited call to you?

[BoredBloke]

Ask them security questions - who is your CEO, where is your registered office etc. Afterall they called you out of the blue and you want to verify they are who they say they are. Also, THEY CALLED YOU.

[zathras]

Why on earth do people give out answers to "security" questions to someone unidentified, unidentifieable, and unwilling to be specific, on an unsolicited call to you?

Eggzatly, funny thing was the guy could not understand why I would not give them out.

There was one time that a Bank, that bears an uncanny resemblence to Barclays sent me another client's statements.

From that I could tell

1. She was married
2. All her direct debits
3. Account Number, Branch, Bank (obviously)
4. Her Address and Postcode
5. Who supplied her Electricity and Water
6. Her employer
7. When and where she last withdrew money and how much.


It would not have taken much had I been so inclined to get her password (simply look her up in the Phonebook and call - It is your bank here, before I go on can I have your password).

I have asked Banks before how you deal with this problem and frankly they have no idea. The only thing to do is call the bank back yourself.