It's not easy (not impossible either) to move into a different role as a contractor, as mostly you're hired to do what you do rather than learn something new. So, I'd be looking for a strategic permie move with a company that will get you either experience or training (ideally both) and give you scope to try out different roles to work out what it is you want to do.
Have a think about where your interests and skills lie - business analyst may not be great for your dyslexia as there can be a lot of documentation but if analytics is something you're good at there's other analysis roles out there which may be a better fit.
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Next Contract Career move
Just looking for some general guidance. I've been working in IT since 2001 starting on an IT Helpdesk then to Desktop Support and to various roll out jobs.
My last perm role was over 4 years and most recently gone into a Windows 10 roll out.
It's not been the most exciting career but it's paid my bills. However I have always struggled to specialize in IT or to move into 3rd line support / system admin even today I have an interview for a 3rd line support role. However after 10 minutes I new I was a bad fit after asking him some typical support questions the job holder would require to do.
I could very easily jump back into another desktop support or 2ndline support role. However having to deal with end users over the phone all day particularly password reset issue is tantamount to torture. I recently finished my Open University Degree in Business and IT however nothing has really changed Career wise.
Back in the early day I did do an MCP in Windows XP which was very hard but I did enjoy it. Just when it came to doing the Windows Server MCP I looked at the thousands of pages of brain dumps and gave up. I'm mildly dyslexic and have always struggled with exams at the best of times.
I am trying to think what to do next if I keep doing the same thing and expect a different result that is insanity right?
My options are:
Do nothing and just look forward to retirement in about 20ish years..
Try to do a SWOT Analysis on my skills. Example my Server Skills are pool and perhaps create a test lab to improve them or do a training course.
Try to specialize in Mac OSX deployment (Jamf Pro) or Microsoft Azure
Get out of IT and move more into a Business related filed, example Business Analyst, Marketing Analyst.
How have people on here got out of 1st and 2nd line support. (Dealing with obnoxious end users). And do you genuinely like 3rd line?
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