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I trust you take that approach next time a supplier lets you down. "Hey, it doesn't matter, he's only looking after his own business. Why should I care I've only got half a kitchen as long as he's happy...".
Advice from a person that is also still only in their first contract and was unable to research and understand the very basics of contracting. Nice.
I see MF's point and can also see that it works but I don't agree. Guess it comes down to work ethic. I like to be professional and do the best I can and be proud of my work/ethics. People taking the piss and getting away with it that then affects the way I am percieved or treated pisses me off royally. I am not comfortable shooting from the hip and acting like a cowboy, might cost me a bit due to lost rate increases but it makes me happy. There is of course many shades of grey here, it isn't as black and white as Mal V MF's point but there you go.
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