No rate increase on renewal

[SueEllen]

That worked. I didn't quite put it as subtly as that, but I've had a very groveling email today explaining I'd be getting what I asked for, as the client told the agency that's what was going to happen.

And it would seem, from talking to the client, that there's not going to be any more business going the was of that particular agency.

I learnt a good few contracts ago that if the agency p*sses you off then inform them that you are going to speak to the client, and do so without hesitation if they don't act.

[Wanderer]

I've had a very groveling email today explaining I'd be getting what I asked for, as the client told the agency that's what was going to happen.

And that's why I try to deal with the client if at all possible, rather than the agency...

Good result!