Spoke to HMRC and they advised they couldn't handle the refund and it would have to be referred to the "back office" who will be in touch within 5 days.
I asked if there was a problem and she didn't want to say. WTF.
Moral of the story - do not setup direct debits and then forget about them.
I asked if there was a problem and she didn't want to say. WTF.
Moral of the story - do not setup direct debits and then forget about them.
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