<---------- My friend here can supply any quantity of the brown stuff if you are looking for a suitable Xmas present to send to them.
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I recently sent a letter of complaint, which was strongly worded but polite,on behalf of a client (i am an accountant), who experienced a similar situation.
Got back £25 of compensation for the client plus £200 to cover our fees to sort out the mess.
I know it is not a lot of money, but a small victory. Give it a try you have nothing to lose.....Comment
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