30 days vs 30 minutes
I first applied online to Alliance & Leicester, who, after after about 3 weeks not hearing from them, finally contact me to get my CompSec to physically go to a branch and show photo id etc. My CompSec, who graciously gives his spare time on a Saturday morning to get this done, goes into a A&L branch to show them his passport. Two days later (by this time its been about a MONTH since I first applied), A&L call me, telling me they photocopied the wrong page of his passport, and that my CompSec has to go into a branch again, and that they can't proceed the application any further until he does so!
Me...FURIOUS at this point...decide with my feet and walk into my local HSBC branch. After a brief 5 minute meeting with the bank manager, who tells me to return the following day with a few ID documents, sets up my new account in HALF AN HOUR.
I first applied online to Alliance & Leicester, who, after after about 3 weeks not hearing from them, finally contact me to get my CompSec to physically go to a branch and show photo id etc. My CompSec, who graciously gives his spare time on a Saturday morning to get this done, goes into a A&L branch to show them his passport. Two days later (by this time its been about a MONTH since I first applied), A&L call me, telling me they photocopied the wrong page of his passport, and that my CompSec has to go into a branch again, and that they can't proceed the application any further until he does so!
Me...FURIOUS at this point...decide with my feet and walk into my local HSBC branch. After a brief 5 minute meeting with the bank manager, who tells me to return the following day with a few ID documents, sets up my new account in HALF AN HOUR.

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