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I am a user of the NW Vantage SW and as Craig says it is plain in simple, but it does what it says on the tin and I find it perfect for what I need as a contractor. Also, I was with NW prior to the Vantage SW going live and I still receive the same amount of customer one on one service as I always have. It certainly hasn't appeared as a replacement service and there are no extra costs involved.
Haven't used Crunch or anything else, so can't give a like for like review.
With NW SW I'm surprised you know which direction you're heading...
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