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  1. #1

    More fingers than teeth

    OwlHoot - scorchio!

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    Default Experian problems

    Tried to log into Experian yesterday, to check my impeccable credit rating, but couldn't log in.

    After going through the "forgotten user id" and "forgotten password" recovery procedures (the password one twice) and still failing, it is obvious my account has been locked.

    So I emailed their "help" address to ask for it to be unlocked, and an automated reply said this could take up to five working days and had been caused by (I quote from the reply)

    Due to a recent upgrade to our systems, you may be experiencing problems accessing your membership at the moment. Please be assured fixing this issue is our top priority and we hope to have this matter resolved as soon as possible. ...
    I then tried phoning their technical help line, but was told there was currently a waiting time of "over 20 minutes".

    Not sure what to conclude from all this. But it seems amazing that in this day and age a large company can apparently balls up a simple thing like a secure web login!
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  2. #2

    Faqqed Off

    TheFaQQer - scorchio!

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    Default

    Maybe they make money from the number you have to ring. Because after GDPR comes in next year, they are going to struggle to get money from anywhere else.
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  3. #3

    Super poster

    jamesbrown - scorchio!

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    Default

    FWIW, it was fecked last month too (couldn't update contact details on Credit Expert or login consistently). My conclusion: they're desperately tulipe, like sas' commentary on brexit.

  4. #4

    More fingers than teeth

    OwlHoot - scorchio!

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    Quote Originally Posted by jamesbrown View Post
    FWIW, it was fecked last month too (couldn't update contact details on Credit Expert or login consistently). My conclusion: they're desperately tulipe, like sas' commentary on brexit.
    So I suppose it would be safe to assume they're enthusiastic outsourcers ...
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  5. #5

    Godlike

    barrydidit - scorchio!

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    Quote Originally Posted by OwlHoot View Post
    So I suppose it would be safe to assume they're enthusiastic outsourcers ...
    When I was there, yep. The thing I liked best about their model was they had outsourced the development and testing to two separate offshore outfits. Neither of which would talk to the other, so all queries were routed via the UK.

  6. #6

    Double Godlike!

    MrMarkyMark - scorchio!


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    Quote Originally Posted by barrydidit View Post
    When I was there, yep. The thing I liked best about their model was they had outsourced the development and testing to two separate offshore outfits. Neither of which would talk to the other, so all queries were routed via the UK.
    That may have actually been for the best

  7. #7

    Fingers like lightning

    Martin@AS Financial is a permanent contractor


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    Default

    Quote Originally Posted by OwlHoot View Post
    Tried to log into Experian yesterday, to check my impeccable credit rating, but couldn't log in.

    After going through the "forgotten user id" and "forgotten password" recovery procedures (the password one twice) and still failing, it is obvious my account has been locked.

    So I emailed their "help" address to ask for it to be unlocked, and an automated reply said this could take up to five working days and had been caused by (I quote from the reply)



    I then tried phoning their technical help line, but was told there was currently a waiting time of "over 20 minutes".

    Not sure what to conclude from all this. But it seems amazing that in this day and age a large company can apparently balls up a simple thing like a secure web login!
    There was a lot of problems with the app as well but it seems to be working for the moment. The call time is an absolute farce as I had to phone them a couple of weeks ago

  8. #8

    Godlike

    barrydidit - scorchio!

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    Quote Originally Posted by MrMarkyMark View Post
    That may have actually been for the best
    If I'd been there from the start, possibly, but it was a multi year programme for which I was having to try and respond to queries about functionality unrelated to anything I knew about

    Still, kept the till ringing for a while

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