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I know it can be tricky switching to a different AT but it might be worth having a look at NVDA - it's a free open-source screen reader and is now a mature and widely-supported product, and people I know in the field of accessibility speak highly of it. Given that it's free, it can't do any harm to have a try of it on a VM or such![]()
The reader he uses is called Jaws. It's the one his school uses and is supposed to be the best. I think once you have got used to one then its quite hard to change to another. I'll get him to check it out though. His PC is dual booted with Windows 7, so I might stick it on there.
I'm aware of people who have successfully made the transition from Jaws to NVDA, and it doesn't cost anything bar a bit of time to try it out, so I thought I'd mention it.