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Remote support software

2.33 star(s)

suityou01

Potty-trained
Thanks received
222
Of late I've been doing a lot of PC fixing. It is to me an annoyance, an interuption and usually I just want to get "in and out" as quickly as possible.

I had discovered something. I am absolutely tulip-hot at fixing windows problems. Had a few ones recently I would challenge even the most proficient of engineers to find. Being a software developer for all these years means I know Windows under the bonnet better than most, and have been around the block a few times and can remember a time "before windows"

Someone recently "in awe" of what I did and how quickly said "you should really charge people for this" :mad

Well, alrighty then. So it dawns on me that some sort of remote desktop software a la web ex, gotomypc etc etc is in order.

What if any has the community used and can recommend?

The thing about web ex that pees me off is when they say "talk to your local supplier for subscription options and pricing. FFS just tell me how much you a-holes. :tantrum:
 
what did you fix that was so great?

Most recently the great fix was a slow surfing problem.
Line speed was ok.
Tracert through the gateway was ok.
Browser was ok.

Yet every time you opened a page you had to wait 20-30 s, then the page would load.

I popped Wireshark on the box, and watched the packets for a bit and noticed with every page load (or fresh DNS lookup) there was a raft of NetBios packets being sprayed about.

Checked the IP stack and sure enough NetBios or TCPIP was enabled. It was looking for a Wins server, timing out and then doing the DNS server lookup.

Flicked off the NetBios setting and Roberts your fathers brother.

20 mins.

Now get back on topic you tit.
 
I hope it wasnt a corporate laptop - you may have just broken something when they get back on their corporate network! :)
 
what did you fix that was so great?

Frankfurt Stock Exchange (out of hours.) It was cut the red or blue wire type scenario. I guessed and it was correct, if I as wrong; they would have sued me for every penny.
 
I hope it wasnt a corporate laptop - you may have just broken something when they get back on their corporate network! :)

Nope, home PC. :eyes

Or reading windows crashdumps to pinpoint specific driver problems. Not your average Tech Guys spotty oik eh?

I thangyou. :smokin
 
I guessed and it was correct, if I as wrong; they would have sued me for every penny.

Better than being blown to pieces by IED...

IGMC and go to the office now, early visit to data center was successful...
 

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