Windows DNS

[where did my id go?]

What are her network settings?

Is she using dhcp and picking up dns from the virgin cable router?

In which case check what the settings are on the router.

ipconfig/all will show you her IP and the dns servers that she is looking at.

nslookup should show you the dns server that it is trying to use

[pmeswani]

<cough>

It's not called NTLHell for nothing...

*cough* It's called Virgin Media now.

[dmini]

Yeah new name- but the same garbage support!
One of the guys at work couldn't get them to connect him until he told them he was in a different number flat(his wasn't on their list!!)
When they came out took them 15 minutes to give him broadband
Tried three times at least.

There is an issue Ive seen once in the last 3 months where the ip stack got really stuffed. We did get an error somewhere along the line which google was helpful on. Had to hack the registry, get it to reload the drivers, and its been fine since.
Eventlog errors? both machines on same internet connection - same IP settings?
check and compare on ipconfig /all
Otherwise malware check
If not then try googling the errors - One came top of my list for resetting IP in Xp

[Paddy]

You need to login to the router as Admin via IE and the IP address.
There will be a page with the the satus. The link should be UP.
If it is up, then it's not an ISP problem.
If you can't get to the router try and ping the router default IP.

If the above is OK then check if DHCP is enable on the router and the PC is set to DHCP.

DO NOT PUT ANY OTHER SETTING in the routing settings on the laptop because the router should (MUST) take care of all ISP settings.

If the above does not work then set the PC with a fixed IP and mask to match the router internal IP.

If the above does not work you have a faulty router. I have found that 9 out of 10 problems with friends Internet problems are caused by cheap faulty routers not giving out DHCP.

Virgin and NTL support is worse than tulip.

[wizard1974uk]

If it's cable, it's more likely to be DSL not ADSL

No it isn't DSL on a cable connection.

It doesn't use the phone network for a start.

Virgin Media do offer ADSL if you are not in a cabled area, however you would still need to use a BT line to get it.

[Paddy]

No it isn't DSL on a cable connection.

It doesn't use the phone network for a start.

Virgin Media do offer ADSL if you are not in a cabled area, however you would still need to use a BT line to get it.

It must be DSL.

[wizard1974uk]

It must be DSL.

No DSL is Digital Subscriber Line which means you need a telephone line to receive it.

http://en.wikipedia.org/wiki/Digital_Subscriber_Line

http://en.wikipedia.org/wiki/Cable_broadband

[NoddY]

Why don't you connect the Dell directly to the net (for a few minutes only). If it can resolve names then the problem is with the router, if it can't then bingo - it's the Dell.

[Paddy]

No DSL is Digital Subscriber Line which means you need a telephone line to receive it.

http://en.wikipedia.org/wiki/Digital_Subscriber_Line

http://en.wikipedia.org/wiki/Cable_broadband

The information in the link is correct.

Therfore it is DSL, or on the other hand not. The carrier is multiplexed and the TV portion telephone separated (normally one or two lines), therefore, it is DSL that is used for access to the Internet. It seems that the Multiplexer (cable box) may or may not contain a DSL unit.

Oh sod it.


http://www.multidyne.com/industries.cfm?industryid=8

[wizard1974uk]

The information in the link is correct.

Therfore it is DSL, or on the other hand not. The carrier is multiplexed and the TV portion telephone separated (normally one or two lines), therefore, it is DSL that is used for access to the Internet. It seems that the Multiplexer (cable box) may or may not contain a DSL unit.

Oh sod it.


http://www.multidyne.com/industries.cfm?industryid=8

It still isn't DSL on cable.

If it were then there wouldn't be seperate router products for cable broadband and ADSL.