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No, I used the manufacturers descaler (despite it rather disturbingly having "baby cleaner" written on the packet) but after 4 years or so it stopped working, when I dismantled it I found theinside of the boiler / heating element (which didn't seem to be brass but aluminium) was quite badly corroded.
Don't you have some software to not install properly? Have you tried angry birds? I've heard that's really tricky to get working.

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