Oh FFS

[Sockpuppet]

Does anyone know of a way to get round speaking to India while using HP support. Or better still actually get one of the engineers to attend while using a next day warranty.

 

[amcdonald]

Have you asked them if they've done the needful ?

 

[Support Monkey]

Yes, act as thick as sh*t, when speaking to Dell or HP or any other IT vender i pretend i am the office junior tasked with logging the call if they ask me to do anything i tell them its already been done by the senior IT staff, they get so frustrated by not being able to get you to dismantle the hardware that they have to log a call for an onsite engineer

Oh and just make up random error messages, thats always good to listen to the silence and them trying to figure out what the error message means

 

[Cliphead]

Oh and just make up random error messages, thats always good to listen to the silence and them trying to figure out what the error message means

1202 alarm.

 

[stek]

Speak like the girl in this clip, you'll soon drive them bonkers!

 

[Paddy]

Does anyone know of a way to get round speaking to India while using HP support. Or better still actually get one of the engineers to attend while using a next day warranty.

Yep, you can contact the Bulgarian Support Centre, they also speak English

HP Direct

 

[MarillionFan]

Does anyone know of a way to get round speaking to India while using HP support. Or better still actually get one of the engineers to attend while using a next day warranty.

Did you ask to speak to a supervisor?

 

[PRC1964]

Try calling the Bangalore helpline. Apparently it gets diverted to a call centre in Tunbridge Wells.

 

[NickFitz]

Oh and just make up random error messages, thats always good to listen to the silence and them trying to figure out what the error message means

If it's MS kit, remember that the errors shouldn't be meaningful messages, they should be eight digit hexadecimal numbers beginning with "8" and with lots of zeros. 80004005 is always good as it is defined as E_FAIL, which means "Something totally ****ed up but God alone knows what or how", and therefore prevents them from asking any questions beyond "Have you turned it off and on again?"

<- because you're worth it

 

[Churchill]

Does anyone know of a way to get round speaking to India while using HP support. Or better still actually get one of the engineers to attend while using a next day warranty.

How about saying in a reasonable voice...

"I'm sorry but I can't understand what you're saying. Please transfer me to or let me have the number of a native English speaker."

See if that works. Personally I don't have a problem with heavily accented English. Perhaps that's because I'm a Lancastrian who spent a lot of time living near the border to Yorkshire.