Dead Dell D620

[Badger]

My son's Dell D620 died on him the other day, looked like the battery had packed up so I got him a new battery.

Checked the new battery before attaching it to the laptop and got 4 nice green lights, lovely. Put the battery in, switched the laptop on and nothing. Took the battery out and now no green lights show. It's as if the laptop has shorted out the battery

He's sure he's not spilt anything on it. Any clues as to what I can do next before taking it to a spotty teenager to be fixed?

Cheers

 

[gingerjedi]

Does it work on mains power? Hold down Fn and power on for a diagnostic boot which may give some clues.

 

[Yosser Hughes]

This is a must for all Dell owners, it's what the engineers use:

http://support.dell.com/support/dow...typecnt=1&libid=13&releaseid=R132141&vercnt=3

 

[Badger]

Many thanks

I'll take a look this evening.

 

[Badger]

No joy with the fn + power on.

 

[ASB]

No joy with the fn + power on.

Ok, very off the wall. But I jad a bunch of problems with a dell 8600 some years ago. Would kill the battery quickly and go flat and not work off mains only, all this sort of thing. Actually turned out it was the power supply (I was very sceptical when they said "ah, you need a 110w power supply not an 80w one). Might just be worth trying it on a universal supply with the local spotty teenager.

 

[gingerjedi]

Dell power supplies are a joke, you need a slightly more powerful one than standard to run a laptop on a port rep.

I had a Dell engineer tell me that if I used a port rep PS direct on the laptop it would blow the motherboard, I wanted to tell him that was bollox but it was a warranty call.

 

[Badger]

So, even though this laptop has been running ok for the last 6 months, it could be that the power pack has lost the ability to power the laptop? I did try another power pack with no luck though.

 

[gingerjedi]

Was it charging when powered off? There's a little button on the battery with LED's that show the state of charge.

I've had batteries that seem fine but lose all charge within 15 seconds once powered on.

If it doesn't power on with mains with or without a battery it's either the laptop or PS, you need another PS to be sure.

 

[Badger]

Nope no charging at all.

Current PS is 65W, so i tried my XPS PS which is 90W, and nothing.