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I have an i/view tomorrow and one of the desirables is ITIL experience (which I don't have). It's not down on my CV, but I'll probably be asked about it, is it easy to blag that you have some knowledge of it? (Thank you Google in advance).
No, it's a serious Best Practice approach to running Service Management. Don't wing it, if they know anything themselves you'll get spotted. However check your PMs, there's a useful web address in there...
