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iSoft
- Thread starter AttitudeAdjuster
- Start date
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Their support is fecking useless.
They compete with Emis, amongst others.
You have a problem with Emis ? You ring up and are put straight throught to a support specialist.
You have a problem with Isoft / Torex ? You ring up and told, "Thank you..we will get back to you".
You ask "when?" and they get cagey and give no firm answer.
Sorry...not good enough when a GP Surgery cannot work now and patients are being turned away.
You try to explain to the illiterate mongroid on the other end of the phone that this call is somewhat urgent....but they don't understand.
12 days later, they send and engineer to fix the problem.
ISoft are completely scr3wed and they know it. They did not realign their services to meet the business needs of a changing market.
As the market changed, their level of support crucified them.
I can see it now from the MD's mouth..."Just hire cheapo support staff, they will do the job".
As the demands of the market changed, the cheapo staff could not do the job. This caused resentment with the customers, who jumped ship to other systems.
The senior management probably thought that Accenture and Systm1 were going to seize the market share. As such they wound down Isoft for this eventuality.
In truth, they were probably right, as the PCT's projected considerable short-term cost savings (Year 1 and Year 2) with Systm1.
Hence Isoft were on to a losing battle from the start.
Which is why the Senior Management "Talked Up" the shares in Isoft and made a quick cash in on the Stock Exchange.
The real losers in this episode are of course the staff, who have been sold down the river by their own management. I've seen it before at other companies, and ISoft is no exception.
As long as the Directors receive their golden handshakes as they leave the door, what the hell do they care about the people below them ?
Such is the nature of business and the exploitation of one's fellow man.
Will the Director's and their assets be held accountable ?
They will have to wait and see
They compete with Emis, amongst others.
You have a problem with Emis ? You ring up and are put straight throught to a support specialist.
You have a problem with Isoft / Torex ? You ring up and told, "Thank you..we will get back to you".
You ask "when?" and they get cagey and give no firm answer.
Sorry...not good enough when a GP Surgery cannot work now and patients are being turned away.
You try to explain to the illiterate mongroid on the other end of the phone that this call is somewhat urgent....but they don't understand.
12 days later, they send and engineer to fix the problem.
ISoft are completely scr3wed and they know it. They did not realign their services to meet the business needs of a changing market.
As the market changed, their level of support crucified them.
I can see it now from the MD's mouth..."Just hire cheapo support staff, they will do the job".
As the demands of the market changed, the cheapo staff could not do the job. This caused resentment with the customers, who jumped ship to other systems.
The senior management probably thought that Accenture and Systm1 were going to seize the market share. As such they wound down Isoft for this eventuality.
In truth, they were probably right, as the PCT's projected considerable short-term cost savings (Year 1 and Year 2) with Systm1.
Hence Isoft were on to a losing battle from the start.
Which is why the Senior Management "Talked Up" the shares in Isoft and made a quick cash in on the Stock Exchange.
The real losers in this episode are of course the staff, who have been sold down the river by their own management. I've seen it before at other companies, and ISoft is no exception.
As long as the Directors receive their golden handshakes as they leave the door, what the hell do they care about the people below them ?
Such is the nature of business and the exploitation of one's fellow man.
Will the Director's and their assets be held accountable ?
They will have to wait and see
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http://business.timesonline.co.uk/article/0,,8209-2230290,00.html
Founder lives the high life as iSoft slumps
Looks like the man has done well.
Milan.
Founder lives the high life as iSoft slumps
Looks like the man has done well.
Milan.
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That's right - in this neo-nazi right wing state - the fat capitalist turds float to the top of the bowl. We need to flush these cock roaches down the pan.
As the great man said: "All social rules and all relations between individuals are eroded by a cash economy, avarice drags Pluto himself out of the bowels of the earth."
Or another of my favorites: "Catch a man a fish, and you can sell it to him. Teach a man to fish, and you ruin a wonderful business opportunity. "
As the great man said: "All social rules and all relations between individuals are eroded by a cash economy, avarice drags Pluto himself out of the bowels of the earth."
Or another of my favorites: "Catch a man a fish, and you can sell it to him. Teach a man to fish, and you ruin a wonderful business opportunity. "
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