emails
emails
When I returned hard drive I did not need to email them -- they have online return process, just answer a few questions, print label and they arrange for courier to pick it up. It took couple of weeks to get refund but I was okay about it. Realistically you can't expect that to happen next day.
They did actually answer emails from me, it took I think 48 hours, which is not as good as next day, but they do answer emails. Mind you it was mid-November last year, so they had Xmas rush.