Plusnet

[d000hg]

O2 come fairly high on customer satisfaction AND cost in surveys I've seen.

[PAH]

Plusnet are owned by BT. Nuff said?

[conned tractor]

Plusnet are owned by BT. Nuff said?

I'm half expecting them to try it on with the call out charge - £60 if the fault is found to be my, er, fault.

[Freamon]

So, looking around for a broadband supplier went back to plusnet as their package for phone and broadband seemed reasonable. However, in the last week and a bit our service has not worked. The telephone works directly in the socket but when you plug in the microfilter nothing works past this - it's like BT have turned off the ADSL. They were meant to send an engineer out, for which my wife has arranged for someone to take the kids to school, etc, so she could be in and they bloody well don't show. It's a nightmare getting through to their call centre.

Overall, I'm not impressed with the service - I could write and complain but that gets nowhere, so I'll just vent my dissapointment in them on here.

Of course, you are aware....

Plusnet was floated on the Alternative Investment Market in July 2004, making them a Public limited company (Plusnet Plc). It has been owned since 30 January 2007 by BT Group

As mentioned above, I would recommend Bethere. Their level of service is second to none.

[conned tractor]

Of course, you are aware....

I am now.

[stek]

I am now.

Another Be customer here, no complaints whatsoever...

[PAH]

Another Be customer here, no complaints whatsoever...

I was a Plusnet customer for about 12 months a few years ago. I had no complaints either.

All companies cock-up from time to time. The sign of a good company is how well they handle the cock-up.

Currently with TalkTalk. Fastest speed I've ever had (~18mbps) despite being over 5 miles from the nearest supermarket (the modern test for how close to civilisation you are ). I have no complaints at all, yet.

Overall, unless you're with BT or Virgin Media (or a few geographically challenged companies concentrating on cities), the rest are resellers of BT's infrastructure, fortunately usually at a cheaper rate due to regulations (LLU etc) to reduce BT's monopoly on prices.

Most (if not all) still use BT Openreach to do any installations. So expecting one to be significantly better than the other is , apart from customer service as previously mentioned.

So I always go for best balance of price, speed, and download limit. I couldn't give a toss which company is providing the service as long as it's one that is pretty well known so has some track record to peruse.

[VectraMan]

I've just changed to PlusNet. Seems okay. My only gripe is they told me on the phone I could have a static IP for a one off £5 charge, but it seems I need to upgrade to the more expensive (£12 pm) service to be able to do that.

[conned tractor]

Hence why I have two separate connections

I have another connection over my mobile service which I can use if needed when at home. The problem is that when I am away from home my wife has no internet connection, therefore I can't Skype the kids when at contractor digs. A very important part of my week.

Anyway, wife phoned them yesterday afternoon, to ask why they didn't come and was told they didn't know but will call today when they have found out what happened to the engineer/ technician???

I await their call and i'll update the thread to see how good their service really is. It's been down over a week already.

[dang65]

Don't blame the old dears for you not reading T & C's

No, my complaint is that Plusnet have no flexibility for people who find they are routinely going over the download limit. It's either Residential contract, which isn't enough, or Business contract, which involves loads of paperwork and justification. There should be a variety of packages and options, just as there are with mobile contracts or satelite TV subscriptions, for example.

I didn't check that at the time, and that's my fault. It's just an issue that never arose before when we were on cable. I'm still pissed off that Plusnet don't have other options.