********* Ba

[AtW]

That would be the Aeroflot approach would it AtW?

No, it wouldn't - Aeroflot approach would be exactly what happened with BA today.

So one would say - par for Aeroflot, but BA managed to get worse - Aeroflot never strikes over Xmas, yet BA almost did that and fecked up enough people - my parents were flying out over that period and only nerves of steel made us keep the tickets

*****rs!

Off to sleep now. ******* marvellous day.

[Gonzo]

Rebooked to flights this time tomorrow - those better not be effing fixed

Is BA supposed to pick up cost of hotels then due to cancellation of original flight?

Only if in transit I believe. Otherwise it's about £200 cash or £300 of BA vouchers that you can claim from them after the event. Good luck with it.

My experiences -

Date: Feb 2005. Route:London City to Jersey St Helier. Carrier: VLM Airlines
Situation: We were booked on an early evening flight but Jersey airport had been fogbound all day and no flights were landing. We were warned at checkin but told to checkin and wait. Eventually we were directed to VLM customer services and told that the airline was running an additional flight the next day and were told to go home and turn up at the airport again at 5am the next day. Later that evening someone from the airline phoned us at home to confirm the details. Not the airline's fault - no compensation.

Date: Feb 2008. Route: Heathrow to Rome. Carrier: Alitalia.
Situation: We were booked on a 9am flight but fog had caused disruption across Europe and our flight was cancelled. At check in were were told that we had been rebooked on the next flight 3 hours later and given a £15 voucher to spend on food at the airport but no compensation because it wasn't really the airline's fault. A cheque from Alitalia would probably have bounced at that time anyway...

Date: Sep 2008. Route: Toronto to Heathrow. Carrier: Air Canada.
Situation: The airline decided that rather than send the scheduled aircraft across the Atlantic with about 70 empty seats they swapped it for a smaller aircraft leaving 30 people behind, so this was the airline's fault. We knew at checkin that we had been given standby seats and had to go to boarding as normal and see if we got on or not. We didn't and were sent to see a customer services rep. The rep wanted to put all 30 of us into a hotel overnight but she was overruled by her management who told her to book everyone as standby onto the next flight, 3 hours later. At boarding we were the last two standbys to get seats and had to sit in seats in the back that are normally left empty for use by the crew so they are not maintained to "customer standard". We were just relieved to not be repeating the standby experience again with the late flight. For this we were offered 400CAD vouchers each for use on other Air Canada flights, or 200CAD each cash. We took the cash but it was hardwork because noone at the airport would process it.

[AtW]

FFS, surely if they cancel flight they are responsible for reasonable hotel, food costs? Feckers - later airplane went on time

[gingerjedi]

They only did it to annoy you, airlines are notorious for pi55ing money up the wall for no good reason.

[Gonzo]

FFS, surely if they cancel flight they are responsible for reasonable hotel, food costs? flipers - later airplane went on time

Not necessarily.

http://www.auc.org.uk/default.aspx?c...90&pageid=9367

[AtW]

Not necessarily.

http://www.auc.org.uk/default.aspx?c...90&pageid=9367

Extraordinary circumstances and Regulation EC261/2004*

Regulation EC261/2004 states circumstances under which airlines must pay compensation to their passengers when their flights are disrupted. But it also says that airlines do not have to pay compensation when an event "has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken".

The Regulation also gives the following examples of such circumstances:

* political instability
* bad weather
* security risks
* unexpected flight safety shortcomings
* strikes that affect the operation of an air carrier
* air traffic management decisions

One of the most common reasons for delays and cancellations is what airlines call "technical problems". And airlines took the view that technical problems were "unexpected flight safety shortcomings". So they did not pay compensation when disruptions were caused by technical problems.

--------

So nout then

[scooterscot]

Thought my sleazyjet flight out would have also been cancelled today, but nope...

So, what does one do when in Amsterdam?

[AtW]

So, what does one do when in Amsterdam?

Go find some tulips - hopefully snow did not cover them all?

[scooterscot]

They're sure are a lot of bicycles out here....

[gingerjedi]

Go find some tulips - hopefully snow did not cover them all?

Loads of frozen tulips down my local park today, it makes them easier to pick up I guess.