BT Rant

[rootsnall]

He's gone now, unfortunately.

Who's the new guy ? I'd try emailing new.guy@bt.com

When I was having a run in I came across forum posters who had things resolved by emailing the main man.

 

[expat]

At least BT don't appear to try to con you as much as the mobile outfits such 3 where you might end up paying £1 / MB download if you're not careful. £640 to download a film! Makes BT seem saint-like in comparison.

That's bad. But nothing makes BT seem saint-like.

 

[basshead]

Make sure they have done all the things they say they will do here.

Was the engineer late at all? You get a (paltry) £10 off IIRC if they were.

 

[Sockpuppet]

You wasted the engineer's time by failing to test the line frequently?

No, he wasted yours by failing to test it and notify you that the fault had cleared. Bill them for it.

They probably did test it. But found no fault. Hence why engineeer was called.

What I hate is how, having let you down on the service that you pay for, they then lecture you about your failings. And then charge you.

Sanctimonious prats!

Depends where the fault it - if its on the phone/extensions used its not BTs fault.

They do tell you about the charge when you book a fault. They make it plainly clear.

 

[Platypus]

They do tell you about the charge when you book a fault. They make it plainly clear.

They make it plainly clear that if the fault is found with/in your equipment, you will be charged.

They don't say you will be charged if they can't find a fault.

 

[Archangel]

At least BT don't appear to try to con you as much as the mobile outfits such 3 where you might end up paying £1 / MB download if you're not careful. £640 to download a film! Makes BT seem saint-like in comparison.

Could you elaborate a bit TW, I'm with 3 and haven't paid any big bills yet, and don't want to!

 

[TheBigYinJames]

Who's the new guy ? I'd try emailing new.guy@bt.com

When I was having a run in I came across forum posters who had things resolved by emailing the main man.

The guy who took over is ian.livingston@bt.com

Ben made a point of dealing proactively with complaints sent to him, but I don't know if the new guy is as bothered.

 

[Advocate]

Agreed, I got a reply from ben when i emailed, admittedly it was a one liner with someone else cc'd saying "sort this out" but unusual from upper management.

 

[rootsnall]

The guy who took over is ian.livingston@bt.com

Ben made a point of dealing proactively with complaints sent to him, but I don't know if the new guy is as bothered.

Ben !!! Is he a mate of yours ?

He must of kept it quite quiet or had a very very large Inbox. I have never managed to deal with BT without them making a complete dogs dinner of things, they must waste millions going round in circles and actually creating themselves work by being completely incompetent. There must be a point were it is worth spending money to try and get things right first time madmadmadmad

 

[TheBigYinJames]

Ben !!! Is he a mate of yours ?

Heh, nah but he used to accept mail a ben@bt.com

He was so good at highlighting and sorting out problems with BT that he had to go.