Air Miles

[Clippy]

Needed to speak to them regarding my account.

Gave them a call and after selecting the relevant options was told that their customer contact centre is closed today for training purposes.

Unbelievable - I don't think I have EVER heard of a major call centre closing for training.

As an aside, does anyone know if their call centre is overseas.
Would be handy to know prior to speaking to them so I can pull my hair out beforehand!

[Cooperinliverp00l]

Needed to speak to them regarding my account.

Gave them a call and after selecting the relevant options was told that their customer contact centre is closed today for training purposes.

Unbelievable - I don't think I have EVER heard of a major call centre closing during for training.

As an aside, does anyone know if their call centre is overseas.
Would be handy to know prior to speaking to them so I can pull my hair out beforehand!

if a call centre closes for "Training" isn't that code for we have been doing something major in the wrong direction and need to re-educate all our call agents on the correct way to deal with something before we get in big trouble ??? Your right i wouldn't have thought unless there was only a couple of people on it any company closing their call centre for any reason ?

[swissmike]

or the building has been evacuated and the generic call centre out of office code is training reasons

[Old Greg]

Or they have serious other (technical maybe?) problems and are trying to hide behinf the admittedly p1ss poor excuse of training.

[Clippy]

or the building has been evacuated and the generic call centre out of office code is training reasons

Nope, it's a scheduled closing as it's neatly hidden away on their website

[EqualOpportunities]

Nope, it's a scheduled closing as it's neatly hidden away on their website

That may have gone on today...

[Clippy]

That may have gone on today...

Fair point.

Anyway, rant over.

Thanks to all for helping me to see the otherside of the argument - so much nicer than counting to ten!

Please let this thread 'die' with grace!

[Churchill]

Fair point.

Anyway, rant over.

Thanks to all for helping me to see the otherside of the argument - so much nicer than counting to ten!

Please let this thread 'die' with grace!

Yes please, let it die!

[swissmike]

Rip