'Spurious Data'

[malvolio]

Im not sure exactly what is outsourced. I just know from a quick google that CGI and BT have the contracts. BT for me is very scary, Crapita even worse. TCS however could give me sleepless nights.

Having worked on responses to many Ministry outsourcing ITTs in the past, they all follow the same general pattern. Provide a datacentre that can move all our exiting core infrastructure into the cloud, provide a service desk function to operate it and support our non-technical staff, and provide a function to measure every conceivable operations variable from how many rings to pick up the phone (no mention on online self-support services of course) to specific percentage availabilities per service (often different for each one) and here are a list of financial penalties if you don't meet them.

Vey few talked about fault tolerance, time to recover and backup strategies. None talked about Change and Configuration management and very few talked about problem management which is the one function that adds immediate value if done properly.

None talked about software management...

[courtg9000]

Having worked on responses to many Ministry outsourcing ITTs in the past, they all follow the same general pattern. Provide a datacentre that can move all our exiting core infrastructure into the cloud, provide a service desk function to operate it and support our non-technical staff, and provide a function to measure every conceivable operations variable from how many rings to pick up the phone (no mention on online self-support services of course) to specific percentage availabilities per service (often different for each one) and here are a list of financial penalties if you don't meet them.

Vey few talked about fault tolerance, time to recover and backup strategies. None talked about Change and Configuration management and very few talked about problem management which is the one function that adds immediate value if done properly.

None talked about software management...

One of the words in the title of this post is "Spurious"
The documentation for a lot of ITT's can be light enough in some cases to be spurious!

[malvolio]

One of the words in the title of this post is "Spurious"
The documentation for a lot of ITT's can be light enough in some cases to be spurious!

My point is that if it's not in the ITT it doesn't get offered in the proposed solution...

Also the outsourcer can't run a CMDB effectively rom outside the organisation, not can they operate code validation and testing services on behalf of the software teams. Especially f the client hasn't budgeted for such services.

[courtg9000]

My point is that if it's not in the ITT it doesn't get offered in the proposed solution...

Also the outsourcer can't run a CMDB effectively rom outside the organisation, not can they operate code validation and testing services on behalf of the software teams. Especially f the client hasn't budgeted for such services.

But look at what some outsourcers staff can do with just an IP, a username and password allegedley!

[willendure]

One of the words in the title of this post is "Spurious"
The documentation for a lot of ITT's can be light enough in some cases to be spurious!

True, but thats why you write tests. So that any data a system will accept cannot put it into an incorrect state, and any data that could gets rejected. Domain modelling 101 and property based or fuzz testing.

I just built a realtime application layer network protocol for some projects I am working on. In this day and age its even not hard to get AI to build some TLA+ models of all the protocol interactions to verify them. Which I did, even though its not a system that is going to cause damage if it fails.

Annoys me to see a mission critical system like this implemented in a tulip way. People should pay me to do stuff like this, I actually have a brain and software engineering talent, and this country is run by ******* managers that haven't got a clue about anything.

[cojak]

Vey few talked about fault tolerance, time to recover and backup strategies. None talked about Change and Configuration management and very few talked about problem management which is the one function that adds immediate value if done properly.

None talked about software management...

AKA The Important But Boring Stuff.

And when I realised that Service Owners were only there to take the blame instead of Directors I retired and walked away without looking back.

And don’t talk to me about the inverse Customer Service of airlines and airports…