Agent blocking

[Peter Loew]

Me: Hi, can you please send me the contact details of the person who deals with my account, in your accounts dept.?

Agent: Well, it depends really, what is it concerning?

Surely, this is ridiculous. Is this normal behaviour? My last agency was great and I had a direct relationship with the person who managed my account.

Thoughts?

P

[richard-af]

Surely, this is ridiculous. Is this normal behaviour? My last agency was great and I had a direct relationship with the person who managed my account.

Thoughts?

P

Leave.

[oraclesmith]

Me: My name is Peter Loew and I am one of your contractors. I'd like to talk to someone about payment on the last invoice I sent in.

Agent : OK, you need to speak to Jenny, I'll put you through.

So.. the point is ?

[richard-af]

Me: My name is Peter Loew and I am one of your contractors. I'd like to talk to someone about payment on the last invoice I sent in.

Agent : OK, you need to speak to Jenny, I'll put you through.

So.. the point is ?

But the implication was that the OP expected a named bod for his account. I think. Too bored to contin...

[richard-af]

Me: My name is Peter Loew and I am one of your contractors. I'd like to talk to someone about payment on the last invoice I sent in.

Agent : OK, you need to speak to Jenny, I'll put you through.

So.. the point is ?

Who's that in your avatar? Follyfoot Farm actor?

[oraclesmith]

But the implication was that the OP expected a named bod for his account. I think. Too bored to contin...

Yeah, well I guess the agent he's speaking to has to change his/her voice to be the 'accounts dept', so obviously he/she needs a clue as to who the OP has spoken to before, so as not to get caught out !

[oraclesmith]

Who's that in your avatar? Follyfoot Farm actor?

Mrs Spondooli, of course.

[Peter Loew]

Me: My name is Peter Loew and I am one of your contractors. I'd like to talk to someone about payment on the last invoice I sent in.

Agent : OK, you need to speak to Jenny, I'll put you through.

So.. the point is ?

That would be the case, had I been paid at all. Agent just got back to me. Apparently, there isn't a person who handles my account. But anything I send in, invoices, timesheets etc. goes on a 'query log' and someone picks it up.

He also insists that all queries go through him...

[DodgyAgent]

Surely, this is ridiculous. Is this normal behaviour? My last agency was great and I had a direct relationship with the person who managed my account.

Thoughts?

P

it is not unreasonable for them to ask why you want this information. It may be that the person on the phone may be able to help you.

[Peter Loew]

it is not unreasonable for them to ask why you want this information. It may be that the person on the phone may be able to help you.

Maybe I would not be so bitter about this if I had a) been paid or b) not been asked to amend my invoices in silly insignificant ways.

7th week next week, supposed to be paid weekly, still nothing.