My first post on here. I'm so grateful to everyone that has posted on here before as it has helped me hugely, first with stress and anxiety but also in providing very useful ideas about how to respond. I'm in the same boat as most of you here. We know there were never any loans. Nobody borrowed any money and nobody lent anybody any money. I am looking into the process of making formal complaints. I think an FCA complaint can only apply to Ethica as they are FCA regulated? For Trethowans I think it has to be a formal complaint directed at them and then after 8 weeks it can be escalated to the SRA and/or The FOS? I assume the same for West 28th St although since everything has come via Trethowans I'm not sure whether to complain directly to them or not.