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Thanks for the replies so far. This more or less reinforces my concerns. Speaking to the agent, they sounded nervous and very defensive when I suggested that they are the authors of this mess by not being transparent with the both parties (i.e the customer and the supplier).
Not that it would...
I've spent days reading articles and other forums and I haven't found answers to my questions. If it so happens that I was being dim and missed something I apologise in advance and would appreciate a gentle nudge in the right direction.
With that out of the way, I'l try and be concise while...