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Used crunch for 3 years. I'd say it's good to know some basic accounting anyway to double check but I've had no issues and good CS. If you need anything other than a standard software question answering ask for an accountant rather than your business manager to save time! I'd recommend them...
I've been with cater Allen for years and they've always mailed account statements every month to my accountants as well as myself. I'd get in touch and ask them to do it for you. They might not do it backdated but it'll save you doing anything next year.
I'm currently with crunch and they...