Originally posted by gruntling
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This was sent by Parasol in the last hour:
Dear XXXXX Further to our previous communication, you'll be aware that we recently suffered a cyber security incident that impacted some of our key systems and caused significant disruption to our services. As soon as we identified the issue, we immediately took action to mitigate its impact with the support of external IT security specialists and are working round the clock to minimise disruption to our services and resume normal operations. |
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What about my personal information? While we are still in the early stages of our investigations, based on our current understanding of the incident there is no evidence that personal data has been removed from our system. We will provide an update on our investigation when we have more information to share, but we have been informed by our external advisors that this could take a number of weeks. |
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Getting paid Following the work conducted over the weekend, I’m pleased to advise you that we will shortly be starting a transition towards a more normal approach. As you will know if you have been due pay in the last six days, we have been unable to access our systems to gather timesheet information or to allow us to run a normal payroll. As a result, and to ensure that we can get pay to you at the earliest opportunity, we have been making a payment in lieu of that normal payroll amount, which we call an advance payment. This doesn’t imply that the amount is prior to payment being due and for clarity, it is instead of the pay you were due to receive. As of today, this will continue however, we anticipate being able to advise you that we are moving to a full payroll service in the next 48 hours. Once our payroll service is fully resumed, we will make an adjustment for any difference in pay advanced to that which would have been paid normally. This will incorporate any deductions which should have been applied. |
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Getting in touch In the meantime, remember you have the following ways in which you can contact us:
We will continue to update you regularly about the progress we are making to restore our systems. Thank you for your continued understanding at this time. Kind regards Doug Crawford, CEO Parasol |
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