Parasol Umbrella seem to have disappeared today

[pacontracting]

Have you received a payslip and a payment summary or just seen some money arrive in your account?

The password one seems to be just sensible planning - best to set a new password in case the old one has been compromised.

I have received a payslip with the gross amount 25% that of the original invoice the payment was meant to be against. The tax code is showing as 0TX rather than 0T, and the payslip is in a different format to how it's usually sent.

[eek]

So I've just been paid just. under 25% of my November Invoice. When I called today, they said they have the remittance, I gave them the invoice number and that I would be paid today etc then around 8pm I got a payment for 25% of what it should be. Not sure why it's only 25% if they have all the paperwork. The invoice on the website hasn't been updated so I'm guessing this is some sort of temporary payment unrelated to the actual invoice (the gross amount was a flat amount).

Also of note, their website is now prompting you to change your password to log in, but it's still the same website from 8th December 2021 (according to the version number).It's been over two weeks now. If this isn't financial risk - I have no idea what IR35 is all about.

Have you received a payslip and a payment summary or just seen some money arrive in your account?

The password one seems to be just sensible planning - best to set a new password in case the old one has been compromised.

[northernladuk]

but it's still the same website from 8th December 2021 (according to the version number).

Eh?

If this isn't financial risk - I have no idea what IR35 is all about.

WTF? You are employed so it's not financial risk. It appears you are right. You have no idea.

[pacontracting]

So I've just been paid just. under 25% of my November Invoice. When I called today, they said they have the remittance, I gave them the invoice number and that I would be paid today etc then around 8pm I got a payment for 25% of what it should be. Not sure why it's only 25% if they have all the paperwork. The invoice on the website hasn't been updated so I'm guessing this is some sort of temporary payment unrelated to the actual invoice (the gross amount was a flat amount).

Also of note, their website is now prompting you to change your password to log in, but it's still the same website from 8th December 2021 (according to the version number).It's been over two weeks now. If this isn't financial risk - I have no idea what IR35 is all about.

[Worker Bee]

Has anyone actually received any money from Parasol? I've not been paid for the work I did from Novermber onwards, despite contacting them every day and being promised to be paid. They have confirmed they have everything they need to make the payments and the agency has been in contact with them too. They keep promising to pay but don't ever send any money out.
Could just be that they've no clue what they're doing due to the systems problems but Im beginning to suspect something more long term now.

[eek]

Same here, no payment for November’s pension or my first week back in January. I’m not getting anymore timesheets signed off by the client until I’ve seen payment for these as I’m not throwing good money after bad. Considering moving umbrella but the emergency tax code will be punitive (can reclaim on my tax return I guess), and figure it might be easier to chase payment whilst I’m still employed by them.

Unless you’ve not been employed for x months this year why would emergency tax be much different to what you are currently paying (and you could get it all back in April anyway if you are quick with your tax return).

also do you mean November’s pension payment or the pension payment for the work in November. The former should have been paid in November or early December at the very latest.

Edit to add - all the umbrellas I have complete details of (because of the product I'm launching) make SIPP payments on the day the appropriate payroll is run...

[gixxer2021]

Same here, no payment for November’s pension or my first week back in January. I’m not getting anymore timesheets signed off by the client until I’ve seen payment for these as I’m not throwing good money after bad. Considering moving umbrella but the emergency tax code will be punitive (can reclaim on my tax return I guess), and figure it might be easier to chase payment whilst I’m still employed by them.

[pacontracting]

Still no sign of any payment - same for a number of colleagues too.... This dates back to work done in November, billed in December, for payment in January. Client has confirmed payment to Parasol (to me) but Parasol just don't seem to be able to understand when they've been paid - the remittance method is obviously not working.

[1ne0fFU]

Yes definitely not fully connected yet. Password resets are not working and when I spoke to them on online Chat they advised that not all of it is running.

[eek]

More likely what you are seeing is a static website that they managed to restore from a backup. Note the 'Christmas message' on the front page. I doubt it's connected to anything yet - certainly not showing that one of my invoices has been paid, implying this is either done manually (and hasn't been done), or the system isn't connected to anything (hopefully it will be soon).

I suspect Invoice to payment Reconciliation is a manual task as few agencies add appropriate references to their transactions - so you need to check the appropriate (paper / pdf) remittance document to match the invoice to the payment.

And for some self-billing agencies literally the only thing you have to work from is that remittance document.