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Parasol Umbrella seem to have disappeared today

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  • I am tired TIRED
    replied
    Originally posted by gruntling View Post

    I was paid about half what I was owned for last month over the weekend.

    Of course I can't invoice for last week with the system down!
    Hopefully the madness is coming to an end but won't hold my breath!

    This was sent by Parasol in the last hour:
    Dear XXXXX

    Further to our previous communication, you'll be aware that we recently suffered a cyber security incident that impacted some of our key systems and caused significant disruption to our services. As soon as we identified the issue, we immediately took action to mitigate its impact with the support of external IT security specialists and are working round the clock to minimise disruption to our services and resume normal operations.
    What about my personal information?

    While we are still in the early stages of our investigations, based on our current understanding of the incident there is no evidence that personal data has been removed from our system. We will provide an update on our investigation when we have more information to share, but we have been informed by our external advisors that this could take a number of weeks.
    Getting paid

    Following the work conducted over the weekend, I’m pleased to advise you that we will shortly be starting a transition towards a more normal approach.

    As you will know if you have been due pay in the last six days, we have been unable to access our systems to gather timesheet information or to allow us to run a normal payroll. As a result, and to ensure that we can get pay to you at the earliest opportunity, we have been making a payment in lieu of that normal payroll amount, which we call an advance payment. This doesn’t imply that the amount is prior to payment being due and for clarity, it is instead of the pay you were due to receive. As of today, this will continue however, we anticipate being able to advise you that we are moving to a full payroll service in the next 48 hours.

    Once our payroll service is fully resumed, we will make an adjustment for any difference in pay advanced to that which would have been paid normally. This will incorporate any deductions which should have been applied.
    Getting in touch

    In the meantime, remember you have the following ways in which you can contact us:
    • You can connect with us via LiveChat between the hours of 8am and 7pm Monday to Friday using this link: https://parasolgroup.co.uk/portal-maintenance.
    • You can email us as normal at es@parasolgroup.co.uk. We will respond to you as quickly as possible.
    • You can call us on 01925 644860 between 9am and 5.30pm Monday to Friday although we would recommend that you contact us through LiveChat due to the volume of calls we are currently receiving.

    We will continue to update you regularly about the progress we are making to restore our systems. Thank you for your continued understanding at this time.

    Kind regards

    Doug Crawford,
    CEO Parasol

    Leave a comment:


  • gruntling
    replied
    Originally posted by pacontracting View Post
    Still not been paid yet - agency paid Parasol on Thursday. Does anyone know anyone who has actually got any money paid to them yet?
    I was paid about half what I was owned for last month over the weekend.

    Of course I can't invoice for last week with the system down!

    Leave a comment:


  • courtg9000
    replied
    Originally posted by saptastic View Post
    Why would SJD be down as well? I know part of the same group - guess it is all linked together "system" or they took everything down as a precautionary measure?
    The whole of the group will be either a) completely down or b) cut down operation until further notice most likely. Ie they have found the issue and fixed it and made sure it cannot happen again. This may include a redesign/reimplementation of certain systems.
    I heard a suggestion on here that the IP phone network may be on the VLAN as everything else. They may take the opportunity to solve this while they are at it.
    I guess there might be some work available for some Windows Server patching experts too!!!!

    Leave a comment:


  • pacontracting
    replied
    Still not been paid yet - agency paid Parasol on Thursday. Does anyone know anyone who has actually got any money paid to them yet?

    Leave a comment:


  • eek
    replied
    Originally posted by saptastic View Post
    Why would SJD be down as well? I know part of the same group - guess it is all linked together "system" or they took everything down as a precautionary measure?
    If someone has got into your network you take EVERYTHING down.

    Leave a comment:


  • saptastic
    replied
    Why would SJD be down as well? I know part of the same group - guess it is all linked together "system" or they took everything down as a precautionary measure?

    Leave a comment:


  • courtg9000
    replied
    Originally posted by eek View Post

    Hardly surprising - given that people have been on the server / network everything needs to be completely rebuilt from scratch (think I'm joking its quicker than checking what might have been changed / tampered with).
    you forgot to mention the Cloudfare subscription!

    Leave a comment:


  • eek
    replied
    Originally posted by gizzmo View Post
    A week on and the Parasol portal is still down.
    Hardly surprising - given that people have been on the server / network everything needs to be completely rebuilt from scratch (think I'm joking its quicker than checking what might have been changed / tampered with).
    Last edited by eek; 17 January 2022, 12:06.

    Leave a comment:


  • gizzmo
    replied
    A week on and the Parasol portal is still down.

    Leave a comment:


  • gizzmo
    replied
    Originally posted by eek View Post

    How is your pension done - salary sacrifice into a sipp or workplace pension (it's the latter that is "interesting")?
    Well i know this may not be the norm but I actually do both - as Parasol will only allow contribution of the bare minimum into the NEST pension - they do 4% employer contribution before tax and 4% employee contribution after tax. (I am purely doing this so that I can build up a small pot below 10k to shield from the LTA)


    Plus I also put a much larger chunk into my sipp before tax via salary sacrifice.

    Leave a comment:

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