Trying to connect my HTC hero to my laptop, keeps going to "unknown driver"

**rsingh** · 21 July 2010, 19:28

Get a Mac.

**Spacecadet** · 21 July 2010, 20:05

Get a windows mobile phone

HTH

**pmeswani** · 22 July 2010, 05:29

Originally posted by minestrone View Post

Losing the will to live on this one.

Have HTC sync and the driver installed ok on my laptop as it is on my desktop, on the XP desktop when I connect the phone it comes up OK, when I connect to my Vista laptop it defaults to "unknown device". Tried to update the driver which is on the install but it just says "windows has already decided this device is up to date"

Tried uninstalling everything and reinstalling the drivers and HTC sync. Rebooting etc etc. Used CCleaner, nothing seems to let me select the driver for the device.

Anyone know what the problem is?

Cheers

As you are looking for a sensible response... try a different cable / USB port. I've had this problem a few times with other devices and turned out to be the data cable. Also have a look at How to troubleshoot unknown devices that are listed in Device Manager in Windows 2000

**doodab** · 22 July 2010, 07:21

Assuming it's similar to my desire, which connectivity option do you choose on the phone?

**pmeswani** · 25 July 2010, 15:35

Originally posted by zeitghost

Oh No!

Win2k is unsupported as of July 13th.

Doomed etc.

A few companies still use Win2k, sadly, (un)knowing that W2k Support has ended.

**minestrone** · 26 July 2010, 10:47

Eventually got round to using a 'real' USB cable today. I was using those retractable ones you get out the pound shop that are handy for the laptop bag.

Worked first time, cheers.

Trying to connect my HTC hero to my laptop, keeps going to "unknown driver"