Apple laptop screen issues

[d000hg]

(politely) causing a scene in the Apple Store might get you somewhere but again I reckon only a better rebate on a new model.

[TheDude]

How did you pay for it? It has a fault that is an inherent fault, with multiple examples of the exact same fault occurring since you bought it.

If you paid by credit card, use Apple support and keep a log of the conversation. If they aren't going to help you, then state that the goods were clearly never fit for intended purpose at point of sale and therefore the goods have been at fault since this time. Perform a credit card chargeback. It may be a lemon of a laptop or a wider problem with the model, but your main concern should be getting a refund in line with consumer law.

I know lots of people running older Macs, because the new ones are often junk. Design flaws across the Pro and Air range. I use a 2013 Air for this reason and it keeps on chugging away.

It was a business purchase and I am not protected by consumer law as Apple were keen to point out.

[agentzero]

SNIP

Has anyone else seen similar issues? A replacement screen is £500+ and I have no confidence it will permanently resolve the issue given my previous experiences.

I was hoping to get a fair bit of cash back when I sell this (and I know I am a sucker but I do fancy one of the new 16" M1 machines) but if sold with a less than perfect screen I am going to have to take a big hit on price.

Any advice?

TheDude

How did you pay for it? It has a fault that is an inherent fault, with multiple examples of the exact same fault occurring since you bought it.

If you paid by credit card, use Apple support and keep a log of the conversation. If they aren't going to help you, then state that the goods were clearly never fit for intended purpose at point of sale and therefore the goods have been at fault since this time. Perform a credit card chargeback. It may be a lemon of a laptop or a wider problem with the model, but your main concern should be getting a refund in line with consumer law.

I know lots of people running older Macs, because the new ones are often junk. Design flaws across the Pro and Air range. I use a 2013 Air for this reason and it keeps on chugging away.

[PerfectStorm]

I replaced mine with a 1:1 match on ebay - not cheap, but cheaper than getting Apple or anyone else to do it and lots of tutorials on YouTube.

[BlasterBates]

I had a company Mac from around that time which I used for about 18 months without any issues. However I found this:

https://discussions.apple.com/thread/8569317

[BigDataPro]

In my experience Mac is more reliable than others. Probably you are a bit unlucky in this instance. In 2016, I bought an used 2012 Mac Pro on ebay for £220. Removed DVD player, added additional HDD, Upgraded RAM to 16GB (not sure if it can use full 16GB). It is still going very well.

Like d000hg said, make a fuss, who knows they may give you a new one at a much reduced price.

[d000hg]

If you want a new one and you kick up a big fuss, Apple might give you better price on the old one than normal?

You could ask on the MacRumors forums too for more advice.

[eek]

I have complained long and hard but Apple won't do anything more.

Small claims court or you are stuffed then.

[TheDude]

All you can do is take it back to Apple again and see if / what they will do for you..

But it does sound like your best plan is get replacement, repair screen and then sell ASAP...

I have complained long and hard but Apple won't do anything more.

[eek]

1. Around the edges
2. Pretty much
3. No
4. Apple repairs
5. Yes
6. No issue on other monitors

All you can do is take it back to Apple again and see if / what they will do for you..

But it does sound like your best plan is get replacement, repair screen and then sell ASAP...