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Broadband - how much is too much?

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  • Amanensia
    replied
    I'm in the process of moving away from Sky, as they've hiked the TV cost so much we're just going to dump it, and made sense to look at broadband at the same time. I'm not massively price-conscious so I was about to pull the trigger with Zen, but they've got rather a lot of very poor reviews on TrustPilot (I know, I know...) recently. Given they sell themselves on their customer service this was enough for me to change my mind.

    Ended up going for John-Lewis-branded PlusNet (as it was cheaper than "straight" PlusNet!) - £30/month for 70Mbps faster fibre plus inclusive evening and weekend calls, 12 month contract, and a £75 JL voucher, knocking the effective monthly rate down to about £24. Best deal I could find.

    Leave a comment:


  • TheDogsNads
    replied
    Unlimited Fibre 1(I think) with BT, no DL limit, just over 51mbps speed works for me at just under £27 a month. Used to have the faster fibre 2 but my line will only do about 56mbs max and paying the extra quids a month wasnt worth it for 5mbps! Been with BT for about 8 years now with fibre and have only had one fault which they fixed seemlessly.

    You hear all sorts of horror stories about BT but to be honest, touch wood, Ive had none. I renegotiate with them every contract. I had a good deal which included BT Sport in the last contract and when that ended asked for a good deal due to all the sport suspension. You had to apply for subs to be stopped which was just taking the piss imho.

    Anyway, they couldnt give me what I considered a good deal to retain BT Sport so I dropped it.

    Plusnet is just a division of BT. They are not without issue if you read their forums. I was going to switch to them to save less than a tenner a month but then the complaints on their forums plus BT wont port your home number if you're on fibre. BT's Call Protect is also very good at cutting nuisance calls.

    I also prefer having my tinterweb and 'phone line' with the same provider. That way, they cannot play ping pong with your issue and say it's the other party's fault.

    You pays yer money and all that.

    Leave a comment:


  • Dark Black
    replied
    Another plus for PlusNet.

    Been with them for years since the days of ADSL.

    Used to have to check their deals from time to time in order to get the best one but I believe they now give you the heads up anyway.

    Good customer service, online tickets are usually sorted quickly (not that I've had to raise many) and not had a problem actually speaking to someone on the phone either.

    I still redirect my domains to use their email and web servers which come as part of the package.

    Service status has always been pretty good too. Can't fault them really.

    Leave a comment:


  • vwdan
    replied
    I've just switched to Zen Internet, from BT which also involved a move to G. Fast. When I say just, I mean it literally came online 4 hours ago.

    Couldn't be dealing with any kind of download limit

    Leave a comment:


  • Lance
    replied
    Originally posted by eek View Post
    And the stupidest bit is that plusnet although the cheaper service offers a more premium call centre experience (all UK call centres although you may hit EE ones now BT have centralised their call centre services).
    indeed. Although I have juts found out that BT offer fibre to the premises to my house, but not Plusnet. Although a phone call would probably sort that.

    Leave a comment:


  • eek
    replied
    Originally posted by Lance View Post
    Plusnet is owned by BT. It's the same offering pretty much.
    The major difference is between call centres in either Bangalore or Sheffield.
    And the stupidest bit is that plusnet although the cheaper service offers a more premium call centre experience (all UK call centres although you may hit EE ones now BT have centralised their call centre services).

    Leave a comment:


  • Lance
    replied
    Originally posted by cojak View Post
    Thanks Guys,

    I'm not after anything fancy, and my business won't be dependant on it for too much longer (retirement beckons), so Plusnet or the BT package is looking promising.

    The cap is because I've been with my supplier when such things were the norm. Their service has been good so I didn't want to move to a potentially worse service, but I need to make the move now.
    Plusnet is owned by BT. It's the same offering pretty much.
    The major difference is between call centres in either Bangalore or Sheffield.

    Leave a comment:


  • DaveB
    replied
    Originally posted by d000hg View Post
    I assume this is public data but it was nice to see this level of detail. That said I would love it if they actually told me what and where "cabinet 6" is. I am fairly sure I'm less than a mile away since I have seen a green box in the village.

    edit:
    It's picked up from the BT wholesale database. You can check it yourself through the link on the same AA page. BT don't go to that level of detail so AA can't either.

    More details here ::. Kitz - Cabinet Lookup .::

    Leave a comment:


  • d000hg
    replied
    Originally posted by eek View Post
    A&A - Home is actually their address and they aren't cheap - £42 minimum a month.

    Unless you need to speak to people plusnet is more than good enough...
    Originally posted by A&A
    You are connected to cabinet 6. Your line length (from the exchange) is approximately 2134 meters.
    I assume this is public data but it was nice to see this level of detail. That said I would love it if they actually told me what and where "cabinet 6" is. I am fairly sure I'm less than a mile away since I have seen a green box in the village.

    edit:
    Originally posted by Hobosapien View Post
    See which providers and speed (FTTC/FTTP) your exchange supports then compare their prices for normal 'unlimited as long as you don't take the piss' broadband offering typically under £25/month inc landline for decent speed fibre (FTTC), though with 18 month contracts now common.
    Last edited by d000hg; 2 September 2020, 13:47.

    Leave a comment:


  • d000hg
    replied
    Originally posted by cojak View Post
    Thanks Guys,

    I'm not after anything fancy, and my business won't be dependant on it for too much longer (retirement beckons), so Plusnet or the BT package is looking promising.

    The cap is because I've been with my supplier when such things were the norm. Their service has been good so I didn't want to move to a potentially worse service, but I need to make the move now.
    Broadband is one area you can get pretty great cashback and referral inventives. Could easily get £50+ maybe more, if such things are of interest.

    Leave a comment:

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