Oh Blimey! (tm) Powergen shuts India call centres

[Torran]

Let's hope they dont transfer the centres to Glasgow or NI. Tried to get a phone connected by BT a few months back and got an NI lady, couldn't understand a word.

*twat smilie*

[thunderlizard]

www.powergenitalia.com seems to have gone as well.

[DimPrawn]

"A thousand greetings to you, sir. My name is Muhammud el-Magid Adel Ahmed Khalfan Ghailani Bary Abdul, but you may be calling me Barry. Long live the king..."

etc etc

That will be the new Bradford call centre then?

[Alf W]

I'm claiming this one.

I've just settled an 18 month battle with these feckers after they opened me a second electricity account. I tried repeatedly to get through to their Indian Call centre staff that this would not be normal and was lied to, fobbed off, hung up on and diverted to a supervisor (ie their mate sat next to them). I even had bailiffs turn up at my door and many threatening letters.

Eventually I got hold of Powergen's Head of Customer Support who put one of his aides on it and she eventually sorted it out only to find I was in credit.

I gave them some very strong opinions on their Indian Call Centre which they've obviously taken to heart and done something about ("No, I don't believe your name is 'Dave'".

Sweet victory!

[xoggoth]

Let's hope they dont transfer the centres to Glasgow or NI. Tried to get a phone connected by BT a few months back and got an NI lady, couldn't understand a word.

[hyperD]

"A thousand greetings to you, sir. My name is Muhammud el-Magid Adel Ahmed Khalfan Ghailani Bary Abdul, but you may be calling me Barry. Long live the king..."

etc etc

[Troll]

Snigger.....

[mcquiggd]

They all do that - at least I'll be lied to in English though....

[TheMonkey]

Might be switching my electricity / gas provider.....

No don't - they are absolute incompetant bastards. I've had my electricity meter read the last 8 times and the buggers still send me out a bill with an estimated total in it.

[mcquiggd]

"Powergen shuts India call centres

Powergen says overseas call centres still have a place - just not for them

Energy firm Powergen is to close its Indian call centres, with staff in the UK dealing with customers instead.

It said the move would create 450 new jobs by the end of the year and reduce the number of customer complaints.

Powergen began using call centres in India five years ago citing, like many other businesses, the financial benefits it brought.

But the firm said it was "not prepared to achieve savings at the risk or expense of customer satisfaction".

Customer confidence

"Offshore call centres may have their place for certain industries," said Powergen's managing director, Nick Horler.

"However, we believe that we can best achieve industry-leading customer service by operating solely in the UK.

"When customers contact us they need to be confident that their query will be fully resolved quickly."

The new jobs will be created at the centres in Bedford, Bolton, Leicester, Nottingham and Rayleigh in Essex.

Customers ringing Powergen will now be answered in the UK though calls to customers will continue to be made from India for the rest of 2006.

Powergen is owned by German utility group E.ON."


Might be switching my electricity / gas provider.....