Reply to: BT say I have a 2 GB limit on Broadband

[AtW]

I just realised how wrong you are. The banks charged a "fine" becuase you did something wrong.

Exceeding traffic limit is also "something wrong" that ISP considers happened - the price for that can't be punitive of the current kind, this is exactly the same as banks do - they also had all these charges in their T&Cs but it did not stop regulator from cracking down on these.

[DimPrawn]

UKOnline customer service is not shocking, just non-existent.

HTH

[zathras]

How do they know how much I have used?

I don't use their router or connection software.

Or is it a bluff.

Ah! the Wonders of Virgin Media! I may not have Sky One, but I do have limitless downloads!

[Back In Business]

Have a chat with Be (https://www.bethere.co.uk/) if they've enabled your exchange you could get much higher speed than a BT supplied offering. UKOnline also have decent speed (via Easynet) but their customer service has become shocking - used to be very good.

[Paddy]

A friend just installed BT broadband, they promised 8Mb connection but it stays at 2Mb. Called them up to find out what the problem was and told 'too far from the exchange'. She lives next door to the exchange FFS. How close do you have to be?

I am the middle of changing |IS|Ps and have grilled the providers to get honest info out of them. BT for example DO NOT promise an 8mb service. They sell an UP TO 8mb service. Like other ISPs an 8mb service will be shared with up to 30 to 50 other users, hence why you will get 2mb or less being close to an exchange. BT said that the lowest acceptable speed on a 8mb line is 400kbs. Virgin Media said they don’t guarantee any speed, in their own words, “It’s beyond are control”

The only answer is to get a commercial ADSL line that is exclusive and cost a lot more money.

READ THE SMALL PRINT

[Sockpuppet]

I noticed - but it does not change my points: limit is often set very low (like 40 GB), and in any case charge is ridiculous - 1 GB of traffic does NOT cost that much, they are ripping people off: this charge is unfair, just like banks were unfairly charging lots of money for overdraft excess or credit card non-payment, same principle will apply here - this is an unfair charge that can certainly be successfully challenged in court.

I just realised how wrong you are. The banks charged a "fine" becuase you did something wrong. This is bad and the FSA spanked them for it.

Now the broadband is like petrol. I agree to sell you 50 gallons of petrol for a fee. If you do not use all that petrol in a month you lose it. If you would like more then I charge you extra.

I personally think that you should go and try to challenge this in court. It would be nice to see try. I mean its not like you would be changing the whole basis of the free market now would you.

ps. Were you not going on about leaving the board?

[Sockpuppet]

Either way the charges are unfair - some companies (like banks) think they can just make up high charge for something that is totally unjustifiable - this is not the case and it can be challenged in court, this does not stop companies from doing it because very few people will take them to court.

No they are not "unfair" or "illegal".

We are not talking about some dumb ****s who want charges on thier overdrawn accounts taking off.

Would your client thinks you were benig illegal if you said "I'll work till 5pm and then charge you £10/minute for anything I do after five".

Its what you agreed to when you signed the contract. Deal with it.

[Fishface]

Yes, you're right. They obviously have no way of telling how much bandwidth you use. It would be pointless them trying to measure it as it is all stored in your modem and never goes across their network.

You could have a great career as a polititian. They welcome people as knowledgeable as you.

The query was if any BT Broadband user on here has had the limit enforced not wether BT could do it or not - I guess you couldn't see that.

You should become a civil servant - they welcome people as dimwitted as you.

Think about the question before mouthing-off.

[hyperD]

Yes I prefer business broadband because I am a heavy network user.

Me to - Jenna Jameson video's aren't small by any means...

[AtW]

Either way the charges are unfair - some companies (like banks) think they can just make up high charge for something that is totally unjustifiable - this is not the case and it can be challenged in court, this does not stop companies from doing it because very few people will take them to court.

Yes I prefer business broadband because I am a heavy network user.

[Cowboy Bob]

I have 3 lines, all of which are unlimited - I would not sign up with the provider that not only limits traffic to ridiculous level but also imposes such illegal punitive charges: if I had time and money I'd certainly challenge that kind of chages in court.

Yes but you've got business broadband. When I had business broadband through Zen it was also unlimited. I've since switched to the residential package which has the limit as it's cheaper and I know I'll never hit the limit.

[AtW]

I have 3 lines, all of which are unlimited - I would not sign up with the provider that not only limits traffic to ridiculous level but also imposes such illegal punitive charges: if I had time and money I'd certainly challenge that kind of chages in court.

[Cowboy Bob]

I noticed - but it does not change my points: limit is often set very low (like 40 GB), and in any case charge is ridiculous - 1 GB of traffic does NOT cost that much, they are ripping people off: this charge is unfair, just like banks were unfairly charging lots of money for overdraft excess or credit card non-payment, same principle will apply here - this is an unfair charge that can certainly be successfully challenged in court.

Well personally I'd rather pay up the cash (should I ever hit the limit) than lose my service...

[AtW]

Don't be an idiot and read my post again. They charge you that ONLY IF you go over your limit.

I noticed - but it does not change my points: limit is often set very low (like 40 GB), and in any case charge is ridiculous - 1 GB of traffic does NOT cost that much, they are ripping people off: this charge is unfair, just like banks were unfairly charging lots of money for overdraft excess or credit card non-payment, same principle will apply here - this is an unfair charge that can certainly be successfully challenged in court.

[Cowboy Bob]

Fairest? Don't be ridiculous - charging £1 per GB is a rip-off, this is certainly not their cost level + some modest profit, it is a rip off of ridiculous unfairness - that kind of pricing should really be challenged in court.

Don't be an idiot and read my post again. They charge you that ONLY IF you go over your limit. BT restrict your usage which is a lot more unfair IMO. This way, I get to keep my service running as normal, but would have to pay a little bit more at the end of the month. Besides which, the limit is 50Gb. Unless you are downloading DVDs constantly it would be very difficult to hit that as a home user.