Umbrella Company Error could someone please advise

[sean mann]

Hi all

This is my first post on this forum, so apologies if it's in the wrong place.

I'm a contractor which means I work through various employment agencies for different companies.
I use an umbrella company for doing my tax/NI and to claim back business expenses (mileage and subsistence).

I have just received a letter from my Umbrella Company saying they have made an over payment error on my millage claim to the sum of £2,138.40, they had basically kept on paying me 45p/mile after i had gone over my 10,000 miles.

I have spoken to them regarding this, and all they can do is apologise for the inconvenience, however my umbrella company keeps making constant mistakes regarding there payment to me and the claims that i make.

I’m currently paying them £15 per week for this substandard service, does anyone have any advise on how to tackle them regarding a reimbursement for this £15 a week?

All help/advice gratefully received.

[LisaContractorUmbrella]

Welcome

I would approach this in the same way as you would with a complaint to any other business but, I would suggest that a move to another company would be a good idea if that many mistakes are being made

[Jacq]

Sub standard umbrella companies

Definitely leave them. But don't switch to Mauve Technology! I have been working abroad through them and had a really poor experience so I am naming them as a warning to others to avoid!. They were months late arranging my employment pass, I received my first salary 4 months after starting work, they took more in a fees that we agreed and failed to provide payslips/proof of tax payment. I am now considering legal action, but worry that the fees will cost more that the inconvenience and short payments.