The worst shopping experience of my life - on audio tape !

[TheVoice]

Ring your local radio station (BBC is best), talk to the producer of the mid morning show because they usually deal with consumer problems. Explain the situation, send them the recording (edit any swearing out...easy to do) & then let them have some fun with playing it to the whole county

Either that or email the recording to the company directors with words of complaint - that works well too.

I had some oik (staff!) tell me to F**k off in McDonalds the other week - an email to the Marketing Director later & the guy has been sacked!

Companies need to go back to remembering that the customer is king, not them - I'm amazed how companies these days want to tell customers how they should use their services or seem to think they can upset customers without consequence - they can obviously afford to lose business!!

[Paddy]

Companies need to go back to remembering that the customer is king, not them - I'm amazed how companies these days want to tell customers how they should use their services or seem to think they can upset customers without consequence - they can obviously afford to lose business!!

They won’t. Now that there is a monopoly in the High Street and retail parks it no longer pays to have good customer service. There is not choice.

I made a complaint to one store about a faulty Sat Nav. They would not refund my money. I then telephone to customer services; they said consumer law has been changed and it is now the manufactures responsibility. (Yes they lied) I then sent two recorded delivery complaint letter to the directors. (No reply)

I took out a small claims summons, result: they paid up with costs.

[TheVoice]

they paid up with costs.

So they should. Name & Shame I think.

As for "they wont" - it's this precise mindset that makes them arrogant. If consumers didnt just accept crap, they'd have to get their fingers out.

A monopoly is no excuse for crap customer service.

Must say, I was expecting to get a complete blank from McDonalds, but it was a pleasant surprise to get a grovelling response to my email from one of their VPs & to find that the abusive staff member has departed suddenly.

We're in a time where brand trust is the one thing that scares the crap out of marketing & PR types, they love the thought of a brand being trusted & the second that the trust looks like it's going to be broken somehow they have a heart attack.

I've given up on taking recourse at local levels now, I just go stright to the directors & bombard them with emails & phone calls until they sort the problem out. Usually they're pretty good, but you get the odd arrogant company who need the 1 email an hour treatment....

[thunderlizard]

Companies need to go back to remembering that the customer is king, not them - I'm amazed how companies these days want to tell customers how they should use their services or seem to think they can upset customers without consequence - they can obviously afford to lose business!!

have you started treating your customers like kings now?

http://forums.contractoruk.com/566684-post134.html

Were they giving you "the 1 email an hour treatment" while you were "taking those flipers for a months money"?

[Bagpuss]

I'm a bit confused who would need trousers altering these days. Most go up to 42 inch waist and 36 leg. If really tall there are specialist shops like high and mighty. You must be a really fat midget.

[eliquant]

I'm a bit confused who would need trousers altering these days. Most go up to 42 inch waist and 36 leg. If really tall there are specialist shops like high and mighty. You must be a really fat midget.

The largest waist they had for those trousers were 36inch and I needed another inch and a half extra.

[Diver]

The largest waist they had for those trousers were 36inch and I needed another inch and a half extra.

37.5 inches? Are you telling Porkies

[TimberWolf]

The largest waist they had for those trousers were 36inch and I needed another inch and a half extra.

What about short trousers? These will be all the rage in Star date 2500.0 so why not be trend setter? They would also give a nice geeky impression at the office. Cheap too.

[eliquant]

What about short trousers? These will be all the rage in Star date 2500.0 so why not be trend setter? They would also give a nice geeky impression at the office. Cheap too.

Interestingly you should mention short trousers, in my junior school, I used to totally love having the lady teacher slap my legs as punishment for being naughty, I used to deliberately get into trouble for my latest fix.

I was the oldest junior school kid wearing shorts, even in Winter.