I moved across to them around 5 years ago, through recommendation of an Accountant friend who was using them. They were reasonable enough.
Fast forward to the past year, where prices have gone up and service levels have gone down - I'm now stuck in a situation where they've been paid the full set of fees (12 monthly payments) to cover the end of year accounts, but they won't complete them and won't respond to any attempt to contact via phone, e-mail or live chat on their website. Indeed, via live chat they took a message and promised to call me back. They never did.
I see that their Director on their Companies House listing is the same as Churchill Knight, but can't find any details on how to reach out to him specifically. Reaching out to Churchill Knight via their 'agency' e-mail also has elicited no response.
Fast forward to the past year, where prices have gone up and service levels have gone down - I'm now stuck in a situation where they've been paid the full set of fees (12 monthly payments) to cover the end of year accounts, but they won't complete them and won't respond to any attempt to contact via phone, e-mail or live chat on their website. Indeed, via live chat they took a message and promised to call me back. They never did.
I see that their Director on their Companies House listing is the same as Churchill Knight, but can't find any details on how to reach out to him specifically. Reaching out to Churchill Knight via their 'agency' e-mail also has elicited no response.

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